Effective Date: July 28, 2026
Thank you for choosing Pool Tables Utah as your trusted provider of pool tables, shuffleboard tables, game tables, game room furniture, and billiards accessories. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand the terms for refunds, returns, and exchanges, whether you shop in our Midvale showroom, over the phone, or online.
Overview
Because our products range from small accessories to freight-shipped tables that require professional installation, our return windows vary by item type:
-
- Accessories and in-stock small goods (cues, balls, racks, chalk, dart accessories): 30 days from the date of delivery or showroom pickup.
- Tables, game room furniture, and other freight items: 14 days from the date of delivery, provided the item is unopened, unassembled, and uninstalled.
- Special order, custom, and made-to-order items: Not eligible for return or refund once the order has been placed with the manufacturer.
- Damage, defects, or missing components: Must be reported within 48 hours of delivery so we can file a freight or warranty claim on your behalf.
Once the applicable window has passed, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it, including all original packaging, hardware, parts, manuals, and accessories. A restocking fee of 25% may apply to any return eligible product purchased in our store or online.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. All returns are handled directly through us.
Acceptable Item Conditions
In addition to the general condition requirements above, the following apply to our product categories:
-
- Tables and furniture must be unassembled and in the original factory cartons. Once a table has been assembled, installed, or re-clothed, it is no longer eligible for return except under a manufacturer warranty claim.
- Cues that have been chalked, tipped, or used in play are not eligible for return.
- Cloth, felt, and other cut-to-order materials are not eligible for return once opened or cut.
- Ball sets, dart sets, and similar sealed accessories must be unopened.
Certain items may carry additional return conditions set by the manufacturer. Those conditions are noted on the individual product page.
Non-Returnable Items
Several types of goods are exempt from being returned:
-
- Custom, special order, and made-to-order products: Tables and furniture ordered in a non-stock finish, cloth color, size, or configuration, or any item built to your specification by the manufacturer.
- Used, clearance, floor model, and as-is items: Sold in their existing condition and final at the point of sale unless otherwise stated in writing.
- Assembled or installed items: Any table that has been set up, leveled, slate-seamed, or re-clothed at your location.
- Opened cut-to-order or consumable materials: Cloth and felt, chalk, and similar goods.
- Items sold as part of a set, package, or promotional bundle: Individual components may not be returned separately. The complete set must be returned to qualify.
- Services already performed: Delivery, installation, moving, teardown, re-cloth labor, and service calls.
- Gift cards.
Partial Refunds
There are certain situations where only a partial refund is granted:
-
- Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.
- Any item returned outside the applicable return window listed in the Overview.
- Any item subject to a restocking fee.
- Any order where non-refundable delivery or installation charges have already been incurred.
Damage, Defects, and Freight Claims
Please inspect all cartons at the time of delivery and note any visible damage on the delivery receipt before signing. Report damage, defects, or missing components to us within 48 hours of delivery, along with photos, so we can file a freight or warranty claim on your behalf.
If an item arrived damaged, defective, or incorrect, you pay nothing. We will repair, replace, or refund at no cost to you, including return shipping.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, your refund will be processed and a credit applied to your credit card or original method of payment within 10 business days. Depending on your bank or card issuer, it may take an additional 3 to 10 business days for the funds to appear on your statement.
For approved returns and exchanges, the following resolutions are available:
-
- Replacement or exchange: We will replace the item with a different size, finish, cloth color, or comparable model, subject to availability.
- Money refund: We will return the cost of the item to the original payment method used for the purchase.
- Full refund: Issued when an item is returned within the applicable window, in original condition, and is not subject to a restocking fee.
- Partial refund: Issued in the situations listed under Partial Refunds above.
- Line-item refund: For items that are part of a larger order, we may refund the specific item returned while the remainder of the order stands.
- Store credit: You may choose store credit, which can be applied to any future purchase with us, including delivery and installation services.
- Gift card: We can issue a gift card for the refund amount for use on future purchases.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. Next contact your bank, since there is often processing time before a refund posts.
If you have done all of this and still have not received your refund, please contact us at service@pooltablesutah.com.
Sale, Clearance, and Used Items
Only regular priced items may be refunded. Sale, clearance, floor model, and used items cannot be refunded and are final at the point of sale unless otherwise stated in writing.
Exchanges
We replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at service@pooltablesutah.com and send or deliver your item to:
Pool Tables Utah
6835 State St
Midvale, UT 84047
For freight items, do not attempt to ship a table back on your own. Contact us first and we will arrange a pickup through our delivery network.
Manufacturer Warranties
Many of the brands we carry, including Brunswick, Legacy Billiards, American Heritage, California House, and Plank & Hide, provide their own limited warranties covering materials and workmanship. Warranty coverage is separate from this return policy and is administered by the manufacturer. Pool Tables Utah will assist you in filing and following up on any warranty claim for a product purchased from us. Warranty service typically involves repair or replacement of the affected component rather than a refund.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will be notified of the return.
Shipping Returns
To return an accessory or small item, mail your product to:
Pool Tables Utah
6835 State St
Midvale, UT 84047
You are responsible for paying the shipping costs to return your item. Original shipping and freight costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from that refund. The exception is any item that arrived damaged, defective, or shipped in error, in which case we cover return shipping in full.
For tables and furniture, return freight, pickup, and de-installation are the responsibility of the customer. We are happy to quote a pickup through our delivery network. A restocking fee of 25% may apply to any return eligible product purchased in our store or online to cover inspection, repackaging, and returning the item to inventory.
Original delivery, freight, and installation charges are non-refundable once the delivery has been scheduled or completed.
Depending on where you live, the time it takes for an exchanged product to reach you may vary. If you are returning a more expensive item, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
How to Start a Return
-
- Contact us at service@pooltablesutah.com or (801) 568-7050 with your order number, the item in question, and photos if the item is damaged or defective.
- We will confirm eligibility and issue a return authorization along with return instructions or a pickup quote.
- Ship or deliver the item back in its original packaging, or schedule the pickup we arrange for you.
- Once we receive and inspect the item, we will process your refund, exchange, or credit and email you a confirmation.
Returns received without a return authorization may be delayed or refused.
Avoiding Chargebacks
This policy is designed to create a transparent and equitable relationship with our customers by setting clear expectations before you buy. If something is not right with your order, please contact us first. Nearly every issue can be resolved quickly and directly, and filing a chargeback before contacting us can delay the resolution you are looking for.
Need Help?
Contact us at service@pooltablesutah.com or (801) 568-7050 for any questions related to refunds and returns. Your satisfaction is our priority, and we are here to help.
Pool Tables Utah
6835 State St, Midvale, UT 84047
(801) 568-7050
service@pooltablesutah.com
Showroom hours: Monday through Friday 10 a.m. to 6 p.m., Saturday 10 a.m. to 5 p.m., closed Sunday.
Last Updated: July 28, 2026
